This was my first project at the U of A. Residence Services obtained a marketing and operations report that underscored a need to improve online marketing, communication of benefits, and retention of first year students transitioning to upper year residences.
The strategy for these pages was based on a market and competitor review, an audience analysis, and an audit of the existing website content, structure, and analytics. Beyond improving marketing and communication of key messages, we aimed to enhance the on page experience and pathways to key pages on the website.
Increased entire site traffic as evidenced by the nearly 20% increase in unique page views following publishing
Improved pathways to key webpages as demonstrated by an increase of 560% in unique page views to the U of A Residence Options webpage and a 170% increase in unique page views to the Lister Residence webpage
Decreased time spent on page by an average of 3.5 minutes on the first and upper year web pages, suggesting users found information more easily